Support issues for Panel Planner 2.9.4 and earlier
Problem: Install Panel Planner on a non-English Windows system.
Solution: Run the installer, and then manually move the files from 'Programs/OneMileUp/pp29' to the location of programs default where Panel Planner is installed (this location is language dependant, in English is "C:\Program Files"). Then manually locate and delete the PP29.ini file in the 'Windows' folder, then empty the trash. When you start Panel Planner, it will ask for your serial number.
Problem:"When I try to add a piece of equipment, I get an error message reading 'Calls to handlers are nested too deeply' and then 'Cannot find equipment graphic or directory.'"
Solution: Make sure the Panel Planner CD is in your CD drive (it is required to access the equipment graphics) then choose EQUIPMENT DIRECTORY PATH from the MISC. menu. Following the example, enter your CD drive letter followed by a colon and a backslash.. Example: D:\
If this does not solve the problem, you may not have downloaded the graphic for the piece of equipment you wish to use.
Problem: "My panels print with smeared images, jumbled instruments, black squares around instruments, or unusual characters scattered over the panel."
Solution: You probably have an outdated video card driver or printer driver. To find out which, quit Panel Planner and follow this procedure:
Windows 3.x - Open Windows Setup utility located in the Main program group, choose CHANGE SYSTEM SETTINGS from the OPTIONS menu. Make a note of the currently installed display driver and then change it to VGA. Save the changes and restart Windows.
Windows 95 - Click START>Control Panel>Display>Settings>Change Display Type. Click Change under Monitor Type, click the Show All Devices button. Make a note of the current settings then choose Standard Monitor Types in the left column and Standard VGA 640x480 in the right column. Save settings and restart Windows.
If your panel prints properly with the standard VGA driver, you should contact your video card manufacturer and request the most current driver. These are usually available for free download from the manufacturer's website.
If changing the video driver to VGA doesn's solve the printing problem, it is probably your printer driver. You can download the most current printer driver from your printer manufacturer's website.
If this does not solve the problem, try reducing the resolution and/or print quality setting in the printer driver window (choose Printer Setup from the Panel menu)
If none of the above solves your printing problem, please contact us for additional support.
Problem: "I can't find a panel template for my particular aircraft."
Solution: If you require a panel template that is not currently in the Panel Planner template library, we would be happy to create one for your aircraft at no extra charge. Simply send us a panel diagram out of the Pilot's Operating Handbook or Factory Parts Catalog, or send us a photo or sketch with dimensions, or even an actual-size tracing.
For all enquiries, email firstname.lastname@example.org.
Most templates are created the same day we receive the material and we return them by mail or e-mail so please be sure to include your name and address.
Problem: "How do I copy the equipment graphics to my hard drive so that I don't need the CD?"
Solution: Windows 95 - Right-click the START button and choose Explore. In the left-hand window, scroll down so that you can see the Panel Planner CD, then double-click on it. Now scroll the left-hand window up so that you can see the PP20 folder. Next, in the right-hand window, click-and-hold on the EQUIPMNT folder and drag it over onto the PP20 folder. Make sure the arrow is on the PP20 folder and release the mouse button.
Solution: Windows 3.1 - Open FILE MANAGER from the MAIN or ACCESSORIES group.Click on the little picture of the C: drive just below the menubar. In the left-hand window, scroll down so you can see the PP20 directory and double click on it to open it. Now, click on the little picture of the CD drive just below the menubar. In the left-hand window, scroll down so that you can see the Panel Planner CD, then double-click on it. Then, in the right-hand window, click-and-hold on the EQUIPMNT folder and drag it up to the little picture of the C: drive.